About Me
- Dr WILFRED MONTEIRO
- DR WILFRED MONTEIRO (www.synergymanager.net) Mumbai INDIA- professor , nationally renowned thought leader & innovator of management practices, seminar speaker, consultant to board of directorsDR WILFRED MONTEIRO is India’s famed boardroom thought leader to guide innovative managment practices and business excellence models to build Peak Performance Organisations He founded Synergy Management Associates (www.synergymanager.net) in 1993 as a center for promoting business excellence through its training and consulting services. He is, a distinguished professor of Strategic Leadership and Organisation Development at India’d premier management institutes & chambers of commerce and a keynote speaker for numerous international conferences. He is a life coach & mentor to India’s business scions and young entrepreneurs He has fostered THOUGHT LEADERSHIP through over 2250 public seminars and conferences organised by the Confederation of Indian Industry, Bombay Chamber, Indian Merchants Chamber,Indian Institute of Management MACCIA etc
Sunday, 30 October 2022
Roles of CEOs are becoming a vast and a critical subject in the realm of management
OF A FIRST- TIME CEO
Roles of CEOs are becoming a vast
and a critical subject in the realm of management with lots of potential for
further research due to severe global competitions, unwieldy growth and interdependency,
greater awareness and expectations on the parts of customers and stake holders
(including share holders) and much sharper public eye of surveillance over the
corporations. Accelerated rate of change and its enormity
compel CEOs not to make mistakes on one hand and on the other, become
more effective and more precise.
The CEO is becoming more and more accountable
not only for the short term impact he creates but also for the long term
implications even after he has long gone. A good CEO should be able to shape up
the future of the company. He is supposed to provide a body and character to
the organization he leads and help sustain them in great shape and spirit. A CEO
has to give directions to all the organizational actions and be responsible for
the overall results. He has to set a tone to build up an ethically and legally
sound organization and oversee that it remains so all the time. Wrong decisions
and actions of CEOs can harm a large body of humanity these days, in
several countries, at the same time (example: the recession of 2008-2010).
Putting it all together, CEO should provide
the right kind of leadership to lead the organization strategically,
commercially, morally and people-wise and bring about the right balance among
all of them. There are tomes of
research and analysis on the Qualities and Competencies to Become Successful
CEO. While most appear to be moralizing and motherhood statements we have found
value in them to groom young scions and
fast track managers to be spotted for higher responsibility live SBU Heads. A
trend in leading companies is to have a talent pipeline The best advice we have
received is from Mr A M Naik the
Chairman of Larsen and Toubro; one of India’s best managed and successful
conglomerate.
“Start
thinking and behaving like a CEO at whatever level you are at present. Everyone
is really a CEO of his own job.
If he starts handling his job the way a CEO
handles the corporation,
he
shows a definite potential of a future CEO of a company.”
I summarize below a few distilled thoughts to
be a checklist for you:
·
CEO should have the competency of looking at
the “whole”: outside of the company and inside of the company. He should be
able to assimilate and link together the entire factors of business: people,
economy, governments, markets, customers, employees, technology, business
associates and the lot. CEO’s assumptions or paradigms about each of these
factors should be correct; otherwise there would surely be problem(s) for the
company in the future.
·
CEO should have a great vision. He should be
able to foresee what is good for the organization and what is not and organize
the necessary decisions and actions. He should be able to ask questions like
what the company’s business should be and what it should not be and then,
should be able to find the right answers.
·
CEO has to be very courageous. Having
envisioned the changes needed, he should have sufficient guts to lead those
changes.
·
CEO cannot just have only result orientation.
Equally important is his process orientation. The two together set tone for long
term as well as short term successes.
·
CEO should be great in strategic planning and
goal setting. Setting up of the strategies and goals for the organization gives
the road maps, mile stones and destinations as an effective guide to its
people.
·
CEO should be able to communicate with all
sorts of people everywhere, effectively. It includes his convincing and
influencing abilities. It includes his keen listening abilities and
interpersonal relations. It includes his consensus and team building skills.
With best wishes
Dr Wilfred Monteiro
Wednesday, 26 October 2022
Monday, 12 September 2022
Sunday, 17 April 2022
A CEO has to give directions to all the organizational actions and be responsible for the overall results.
THE TEETHING TROUBLES
OF A FIRST- TIME CEO
Roles of CEOs are becoming a vast
and critical subject in the realm of management with lots of potential for
further research due to severe global competitions, unwieldy growth and interdependency,
greater awareness and expectations on the parts of customers and stake holders
(including share holders) and much sharper public eye of surveillance over the
corporations. Accelerated rate of change and its enormity
compel CEOs not to make mistakes on one hand and on the other, become
more effective and more precise.
The CEO is becoming more and more accountable
not only for the short term impact he creates but also for the long term
implications even after he has long gone. A good CEO should be able to shape up
the future of the company. He is supposed to provide a body and character to
the organization he leads and help sustain them in great shape and spirit. A CEO
has to give directions to all the organizational actions and be responsible for
the overall results. He has to set a tone to build up an ethically and legally
sound organization and oversee that it remains so all the time. Wrong decisions
and actions of CEOs can harm a large body of humanity these days, in
several countries, at the same time (example: the recession of 2008-2010).
Putting it all together, CEO should provide
the right kind of leadership to lead the organization strategically,
commercially, morally and people-wise and bring about the right balance among
all of them. There are tomes of
research and analysis on the Qualities and Competencies to Become Successful
CEO. While most appear to be moralizing and motherhood statements we have found
value in them to groom young scions and
fast track managers to be spotted for higher responsibility live SBU Heads. A
trend in leading companies is to have a talent pipeline The best advice we have
received is from Mr A M Naik the
Chairman of Larsen and Toubro; one of India’s best managed and successful
conglomerate.
“Start
thinking and behaving like a CEO at whatever level you are at present. Everyone
is really a CEO of his own job.
If he starts handling his job the way a CEO
handles the corporation,
he
shows a definite potential of a future CEO of a company.”
I summarize below a few distilled thoughts to
be a checklist for you:
·
CEO should have the competency of looking at
the “whole”: outside of the company and inside of the company. He should be
able to assimilate and link together the entire factors of business: people,
economy, governments, markets, customers, employees, technology, business
associates and the lot. CEO’s assumptions or paradigms about each of these
factors should be correct; otherwise there would surely be problem(s) for the
company in the future.
·
CEO should have a great vision. He should be
able to foresee what is good for the organization and what is not and organize
the necessary decisions and actions. He should be able to ask questions like
what the company’s business should be and what it should not be and then,
should be able to find the right answers.
·
CEO has to be very courageous. Having
envisioned the changes needed, he should have sufficient guts to lead those
changes.
·
CEO cannot just have only result orientation.
Equally important is his process orientation. The two together set tone for
long term as well as short term successes.
·
CEO should be able to communicate with all
sorts of people everywhere, effectively. It includes his convincing and
influencing abilities. It includes his keen listening abilities and
interpersonal relations. It includes his consensus and team building skills.
With best wishes
Dr Wilfred Monteiro
CEO PITFALLS once at the peak , there’s no more to learn, and a CEO may quietly stop learning
HOW CEOs FALL
FROM THEIR HIGH PEAK
It is lonely at the top. success can become a self delusion. You may begin with a theory that what methods and thinking brought you to this level of success will take you further to the next level. Or you may delude yourself into copying someone's success model only to find to late that it does not fit. Or you may simply repeat the three common mistakes which have pulled down many kings from their throne.
PITFALL NO 1 # A CEO can become arrogant by externalizing blame
Having
no day-to-day accountability for her actions can also turn a CEO sour. When
things go wrong, she can blame everyone around her without facing her own
shortcomings. “My employees just don’t get it,” proclaims the CEO, never
thinking for a moment that she is the one
who hired them. Did she hire incompetents? Or has she failed to communicate
goals consistently and clearly? “Market conditions have changed.” she declares.
A nice excuse, but isn’t it the CEO’s job to anticipate the market and position
the company for success under a variety of scenarios? Without someone to keep
her honest, she can gradually absolve herself of all responsibility.
PITFALL NO 2# Believing in a title can lead to
overconfidence
Arrogance
also threatens a CEO. “Because I am CEO, I must know the business better than
anyone else.” It has been said, but it just isn’t true. No CEO can be an expert
in all functional areas. A CEO who is doing her job is spending time with the
big picture. If she knows the details better than her employees, she’s either
hiring the wrong people or spending her time at the wrong levels of the
organization. It’s appropriate for a CEO to manage operations if absolutely
necessary, but she should quickly hire good operational managers and return to
leading the whole business.
PITFALL NO 3 #CEOs can stop learning well
Of
course, once infallible, there’s no more to learn, and a CEO may quietly stop
learning. Without daily oversight and high quality feedback on how she does her
job, she can mistakenly believe her actions lead to success. In reality, she
may be doing the wrong thing, but her staff may be working around the clock to
cover for her.
THE WAY AHEAD
The difference between first place and second place is all the little things that add up to be big things on the BIG scoreboard. There is just a hair splitting difference between the winner and runner-up in the 100 meter Olympic dash. So refine and nurture your talents and strengths. Giving your best on a bad day is better than giving nothing on a good day Super-achievers take calculated risks and step out of your comfort zone. Train your mind to make decisions quickly but with due diligence. Listen to your intuition. Super-achievers have a well defined “inner voice” what psychologists call the self-talk. It’s a hidden tape-recorder you have within you to motivate or de-motivate you in those critical moments. Only 3% of people set goals and they are the super-achievers & peak performers. They set goals that are specific, measurable, attainable, realistic, and have time frame set for achievement. With each goal, take time to set a plan of action.
Here is a mind workshop to keep you awake at night !
Ask yourself and think deeply -
What are 5 things you can do today to take a step in the direction of your
dream for yourself and your company ???
With best wishes
Dr Wilfred Monteiro
THE FOUR STEPS TOWARDS BECOMING A SUCCESSFUL CEO
THE FOUR STEPS TOWARDS
BECOMING A SUCCESSFUL CEO
The challenge now lies in how to convert all this into a roadmap for
success in the first year of being a CEO. It was easier being a
head-of-department but now to take charge of a whole company or SBU is a quick
rise in your horizon levels Let us begin
step by step... Ram Charan world renowned management guru summarizes it all
in one statement
“The leader must be in
charge of getting things done by running
the three core
processes—picking other leaders,
setting the strategic
direction, and conducting operations.”
STEP
1. MAGNIFY THE ORGANIZATION VISION & MISSION
A
CEO needs to seek different perspectives and channel all of them
to the chosen corporate mission. This trait is conspicuous in CEOs who monitor
trends affecting organizations, grasp changes in the environment, encourage
employees to contribute ideas that could improve performance, accurately
differentiate between important and unimportant issues, and give the
appropriate weight to stakeholder concerns. Leaders who do well on this
dimension typically base their decisions on sound analysis and avoid the many
biases to which complex decisions are prone.
Successful CEO’s make the most of their talent for using fact-based
analysis to spot industry shifts and to understand their own companies’ sources
of competitive advantage as a foundation for clear, differentiated strategies.
Organic growth is a core concern, and driving business performance to meet
tough organic targets is a critical part of the architect’s role. By monitoring
competitors, these strategists can challenge their own organizations to set
ambitious targets and reach them. Successful CEO’s also focus on driving mergers and
acquisitions, divestitures, joint ventures, and other opportunities. They may
“own” the deal-sourcing and integration teams and work to find the right acquisition
targets in line with a strategic vision.
Leadership isn’t really
about you; it is about the direction you are leading people towards. If you
can’t be fully invested in that destination, you may be in the wrong place. If
you want people who understand the mission and purpose of your organization and
will invest their time, talent and heart into their work, how can you expect it
if they don’t see it from you?Yes, you must be able to communicate the mission
and purpose clearly, but it is far more important that people see you living it
first. As always, people watch your feet, more than your lips. If you want more
commitment from your team, start with yourself.If you aren’t fully committed to
your organization, ask yourself what you could do to change that. If you don’t
believe you can, you owe it to yourself, your team and the organization to find
someplace else to lead.
STEP
2. LEVERAGE YOUR TOP MANAGEMENT TALENT
Successful CEO’s are leaders
who are supportive understand and sense how other people feel. By showing
authenticity and a sincere interest in those around them, they build trust and
inspire and help colleagues to overcome challenges. They intervene in group
work to promote organizational efficiency, allaying unwarranted fears about
external threats and preventing the energy of employees from dissipating into
internal conflict. Experience shows that different business situations often
require different styles of leadership. For organizations investing in the
development of their future leaders, prioritizing these four areas is a good
place to start.
Leadership isn’t only about
you, it is about the people that you are leading. If you don’t believe in and
can’t be committed to them and their success, you are likely in the wrong
job.While this commitment is most directly about those who “report” to you,
depending on your situation, the group of individuals you need to be committed
to might be broader and larger than that. Due to your role, the organization
has entrusted you to get a return on the investment made each day in your team.
If you want to think about it transactionally, you are responsible for getting
high productivity, quality, safety and more. More holistically, you are responsible
for making these resources more valuable through their development, and
growth.This isn’t just sound-good, feel-good advice from me – there is an
organizational responsibility to be a great steward of your human resources.You
can’t or won’t do any of these things nearly well enough unless your commitment
to them and their success is high.
STEP 3 .COMMITMENT TO EXCELLENCE IN EXECUTION
Operating
with a strong results orientation. Leadership is about not only developing and communicating a vision
and setting objectives but also following through to achieve results. Leaders
with a strong results orientation tend to emphasize the importance of
efficiency and productivity and to prioritize the highest-value work.In the final analysis, it is results that
count; the best vision, strategy and operating plans are useless if they are
not diligently executed. Fulfilling the role of follow-through in a
structured, thorough way involves five steps:
·
setting milestones for key operating plan deliverables;
·
measuring results against those milestones;
·
analyzing any results that fall short of the milestones;
·
prescribing corrective actions;
·
and updating the operating plan.
One of the key benefits of a structured
and thorough follow-through approach is that it serves as an early warning
system for your company which will dramatically increase the odds for effective
execution.
STEP 4. INVESTMENT IN YOURSELF
While Leadership is about
the organizational outcomes and other people’s, paradoxically you can’t leave
yourself out of the equation. If you want to serve the organization and your
team, you must be committed to yourself too. In this light, how many of the following questions can
you answer in the affirmative?
1. Am I the type of CEO I admire
in others?
2. Am I building a personal foundation of inspired Leadership?
3. Am I aware of my personal Leadership impact on others?Are you willing to invest
of your time and energy to get better at the challenging role of Leadership?
Leadership is an act of selflessness, but you
can’t serve others if you don’t take care of yourself too. Your commitment to
yourself matters greatly, but only in the context of the other two commitments.
You might feel I have left other commitments out – and while I agree there may
be many other things or people you might need to be committed to, my goal has
been to highlight the most important and those that apply to you regardless of
your industry, position or situation.
Dr Wilfred Monteiro
CEO SUCCESS - SIX CAPS THE CEO MUST WEAR
CEO SUCCESS : DIFFERENT CAPS FOR THE COMPLEX STRATEGY GAME
Finally,
the CEO must be effective in performing six versatile role To produce
exceptional results, the CEO must understand how to perform all six roles well
and must recognize that five-out-of-six is not good enough.
Too many CEOs allow themselves to get drawn in to the maze of
day-to-day firefighting – we call this working in the
business. On the other hand, outstanding CEOs make the
time to rise above the firefighting and focus on the big picture – we call this
working on the business. From personal experience and in
working with others, we have found that there are six core roles that the most
effective CEOs perform on a consistent basis..
And
CEOs don’t have a choice when it comes to their responsibilities – they must
see that all are done and done well. There is no one to pick up the slack
if the CEO does not tend to them. We can help ensure that these responsibilities are effectively executed.
To
lead, a CEO must first define a unifying direction for the company.
Choosing the right vision and expressing it with clarity is the first
challenge of true leadership. A well crafted vision statement forces the
CEO and management team to come to grips with a number of subtle, but very
important considerations: the vision statement should identify what is unique
about your company; it should guide the activities of all employees; it should
inspire them to choose to work for your company and give their all; and it
should be stated in such a way that you can measure progress and know when you
have achieved your vision.
There are fundamental rules of markets and competition, and there are inherent
capabilities and limitations of any organization -- together these make some
visions attainable while others are not. The CEO needs to be able to
articulate a strategy for achieving that vision in light of the overall market,
the company’s position, the competition, as well as other potentially
significant factors, such as macro-economic conditions, politics, and
regulatory constraints. At the core of your strategy should be a
path that creates a position of true competitive advantage.
While the CEO must ensure that there is a logically tight strategy, it is also
important to make certain that the basic precepts of strategic thought permeate
the whole organization from top to bottom. Strategic thought is not just
a top level concept, but it should be present at every level in the
organization.
BUIDLING THE TOP-DECK PLAYERS:
Without the team to implement them, a well developed vision and a logically
sound strategy are merely concepts, and every experienced CEO understands that
success depends on the strength of the team. While high performance teams
begin with strong talent, they must be shaped through the creation of an
environment that values the contribution of individuals, sets expectations for
performance, operates based on sound decision making processes, and motivates
team members to give their all for the objectives of the company.
DRAWING THE ROADMAP:
For the strategy to be effective it must guide all the decisions and actions of
the company, and it is the translation of the strategy into a more detailed
operating plan that ensures that result. The operating plan consists of a
set of specific actions with quantifiable results, including milestones and
timelines, and identifies key risks and contingency plans for the higher risk
items. It is most important that the set of actions prescribed by the
operating plan, when achieved, ensures the achievement of the strategy.
The operating plan is also the basis for resource allocation, and as such,
budgets should follow the development of the operating plan. The real
value of the operating plan is to focus your team selectively on those
activities which are the most valuable — and which together add up to a
position of true competitive advantage for the company.
SHOWING EXCELLENCE IN EXECUTION
In
the final analysis, it is results that count; the best vision, strategy and
operating plans are useless if they are not diligently executed.
Fulfilling the role of follow-through in a structured, thorough way involves
five steps: setting milestones for key operating plan deliverables; measuring
results against those milestones; analyzing any results that fall short of the
milestones; prescribing corrective actions; and updating the operating
plan. One of the key benefits of a structured and thorough follow-through
approach is that it serves as an early warning system for your company which
will dramatically increase the odds for effective execution.
CREATING
THE BUY-IN AND PARTICIPATION
The fundamental role of communication is to reinforce and solidify all that you
have done in your first five roles as CEO. The quality with which you
communicate throughout your company is a great multiplier – it will either
complete the circle of your vision, strategy, team, operating plan and
follow-through, enabling them to be realized as planned, or it will greatly
marginalize your work on those other five roles. Communication ensures that
everyone understands the company’s direction and their role in
making it a reality. Communication also serves to motivate employees,
getting their buy-in and reinforcing it on a continuous basis. And as
critical as all the others, communication provides the opportunity to get
feedback from those closest to the realities of your company, so that
adjustments can be made as needed.
With best wishes
Dr Wilfred Monteiro